About Illinois Energy’s Arbitration Provision
Commitment to Customer Satisfaction
Illinois Energy is committed to customer satisfaction. Part of that commitment is ensuring that any dispute a customer may have is resolved in a fair, effective, and efficient manner. Most of the time, when you might have a concern about a bill or our service, that concern can be resolved quickly and to your satisfaction by calling our customer service department at 1-877-292-9363.
If you are still not satisfied, you may
- have your dispute resolved through binding arbitration before the American Arbitration Association (AAA),
- file an action in small claims court.
This does not limit your right to file a complaint with the Illinois Commerce Commission.
For information regarding Illinois Energy’s arbitration process, click here.
To view Illinois Energy’s arbitration provision, click here.
To download a Notice of Dispute form, click here.
For instructions on filing a consumer claim, click here.